In the US, retail store visits have plunged drastically post global recession and continues to decline. Online shopping has gone viral in China. The trend is clear: more discerning consumers benefit from an array of instant online information at their fingertips to guide their purchasing decisions. The online and offline interaction of browsing and shopping is intensifying. Online retailers innovate with services that compensate for the lack of touch & feel. Physical stores are challenged to reinvent themselves as one of the multiple "screens" available to consumers and find the right formula to stand out as a compelling destination. 

The retail industry has embarked on a radical paradigm shift from brick-and-mortar to technology-based knowledge management. From the traditional key success factors of physical retailing - location, shelf/space productivity, and supply chain management excellence - to the new frontier of digital-to-physical value chain integration, we help our clients leverage information technology and drive solutions to provide consumers with a seamless shopping experience.